Results
• AI-Driven User Engagement:
• The redesigned Ask Platform achieved a 40% improvement in query resolution efficiency.
• Real-time insights empowered users to make faster, data-driven decisions, driving $8M in business value annually.
• Improved Feature Validation:
• The A/B testing framework reduced feature deployment time by 15%, ensuring data-backed decision-making for every rollout.
• Feature adoption rates improved by 25%, with over 70% of users reporting enhanced satisfaction.
• Operational Scalability:
• The platform scaled to support 100K+ monthly users, leveraging AI for dynamic workload management.
• Enhanced AI models reduced latency by 20%, ensuring smooth operations for high-demand scenarios.
• Customer-Centric Innovation:
• Delivered an intuitive, AI-powered interface that boosted NPS scores by 25%.
• Increased customer retention rates by 15% through continuous engagement optimization.